---
title: Jira Service Management - Simplify IT services
description: Optimize Jira Service Management (JSM) license costs via AgileOps, Atlassian Platinum Partner with transparent pricing, valid invoices & free FCT handling.
image: https://agileops.vn/hubfs/website/page-thumbnail/Thumbnail%20JSM%20-%20EN.png
---
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en
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- [](https://agileops.vn/en/licenses/atlassian?hsLang=en)
- [Jira](https://agileops.vn/en/licenses/atlassian/jira?hsLang=en)
- [Jira Service Management](https://agileops.vn/en/licenses/atlassian/jira-service-management)
- [Confluence](https://agileops.vn/en/licenses/atlassian/confluence?hsLang=en)
- [](https://agileops.vn/en/services/salesforce?hsLang=en)
- [](https://agileops.vn/en/services/google-workspace?hsLang=en)
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- [](https://agileops.vn/calculator/google-workspace?hsLang=en)
- Services
- [](https://agileops.vn/en/services/ai?hsLang=en)
- [Claude](https://agileops.vn/en/services/ai/claude?hsLang=en)
- [](https://agileops.vn/en/services/hubspot?hsLang=en)
- Resources
- [Blog](https://resources.agileops.vn/en/blog?hsLang=en)
- [Guide](https://resources.agileops.vn?hsLang=en)
- [Customer stories](https://resources.agileops.vn/en/customers?hsLang=en)
- Company
- [About AgileOps](https://agileops.vn/en/life-at-agileops?hsLang=en)
- [Our experts](https://experts.agileops.vn?hsLang=en)
[CONTACT US](https://agileops.vn/en/contact?hsLang=en)
# Jira Service Management: Simplify IT services
Manage requests, incidents, changes, and IT assets in one system with Jira Service Management (JSM)
GET A QUOTE
OFFICIAL ATLASSIAN PARTNER
- 
- 
- 
## Why get JSM from **AgileOps?**
- 
Transparent pricing
VND payments with no extra fees
- 
Full documentation
VAT invoices and legally compliant contracts
- 
Withholding tax handled
Full tax procedures from accounting & legal team
- 
Technical support in Vietnamese
Support from Atlassian Certified Expert team
## Key features of JSM
### Omnichannel ticket support
- Receive requests in several ways: service portal, email, Slack, …
- Suggest knowledge base articles built into JSM for self-service
### Control changes & handle incidents
- Route alerts automatically to on-call agents
- Use AI to assess the risk of a change, with suggestions to reduce it
### IT asset management and service configuration
- Track hardware, software, and configuration items (CIs) in a database
- Link assets to requests, incidents, and changes for faster handling
### Automation & AI
- Build automations without code: drag & drop or prompt to Rovo
- Classify requests, set priority levels, and assign agents with AI for faster resolution
Omnichannel ticket support
Control changes & handle incidents
IT asset management and service configuration
Automation & AI
- Receive requests in several ways: service portal, email, Slack, …
- Suggest knowledge base articles built into JSM for self-service
- Route alerts automatically to on-call agents
- Use AI to assess the risk of a change, with suggestions to reduce it
- Track hardware, software, and configuration items (CIs) in a database
- Link assets to requests, incidents, and changes for faster handling
- Build automations without code: drag & drop or prompt to Rovo
- Classify requests, set priority levels, and assign agents with AI for faster resolution
## Compare JSM Standard and Premium
| | Standard | Premium |
| --- | --- | --- |
| ADMIN & OPERATIONS | | |
| Storage | 250 GB | Unlimited |
| Admin insights | Included | Included |
| Sandbox | Not included | Included |
| Support & SLA | Local business hours | 24/7 Premium Support 99.9% |
| REQUEST MANAGEMENT | | |
| Request management: omnichannel, forms, workflows, queues | Included | Included |
| Embedded knowledge base | Included | Included |
| Multiple help centers | Not included | Included |
| Live chat | Not included | Included |
| INCIDENT, PROBLEM & CHANGE MANAGEMENT | | |
| Alert notifications | Email & SMS | Email, SMS & voice calls |
| On-call schedule, Escalation policy | Basic | Advanced |
| Post-incident reviews | Not included | Included |
| Approvals | Not included | Included |
| ASSET & CI MANAGEMENT | | |
| Assets objects included | 5,000 | 50,000 |
| Asset discovery | Included | Included |
| Dependency mapping | Included | Included |
| Data management | Not included | Included |
| AUTOMATION & AI (ROVO) | | |
| Automation (steps/ user/ month) | 3,000 | 6,500 |
| Atlassian Rovo (AI credits/ user/ month) | 250 | 700 |
| Virtual service agent | Not included | Included |
| AI risk assessment | Not included | Included |
| SECURITY & COMPLIANCE | | |
| IP allowlisting | Not included | Included |
| Data residency | Included | Included |
| Atlassian Guard (SSO, SCIM) | Purchased separately | Purchased separately |
Show more
## Estimate JSM licensing fees
Get a quote in VND quickly and easily
[GET YOUR PRICE (opens in a new tab)](https://agileops.vn/calculator/atlassian-cloud?hsLang=en)
## Frequently asked questions
### Who is AgileOps? Which Atlassian services do we provide?
AgileOps is an Official Partner of Atlassian, Salesforce, Anthropic, Google Cloud, and HubSpot. Our team of Agile and DevOps experts and software engineers holds IT certifications such as Atlassian Certified Expert, ITIL Expert, Scrum Master, and AWS.
As an Atlassian Platinum Partner and a Cloud Migration & Service Management Specialized Partner, AgileOps offers a wide range of solutions:
- License sales, with valid invoices and foreign contractor tax support
- ITSM and ESM implementation and configuration
- Custom app development to expand Atlassian
- On-premises to cloud data migration
- Atlassian training programs
### What do you gain by buying Atlassian licenses from AgileOps rather than from Atlassian website?
### What types of invoices does AgileOps issue?
### What is JSM?
### Which JSM plans are available?
### What technical support packages does AgileOps offer?
### I buy JSM through another partner. Can I switch to AgileOps, and will it affect my Atlassian account?
Buy JSM with reasonable cost &
valid invoices
GET A QUOTE
[](https://agileops.vn/en/?hsLang=en)
.png?format=webp&width=54&height=50&name=Atlassian%20-%20Badge%20(2).png)
## Partners
- [Atlassian](https://agileops.vn/en/services/atlassian?hsLang=en)
- [Salesforce](https://agileops.vn/en/services/salesforce?hsLang=en)
- [Google](https://agileops.vn/en/services/google-workspace?hsLang=en)
- [Claude](https://agileops.vn/en/services/ai/claude?hsLang=en)
## Licenses
- [Atlassian](https://agileops.vn/en/services/atlassian?hsLang=en)
- [Salesforce](https://agileops.vn/en/services/salesforce?hsLang=en)
- [Google Workspace](https://agileops.vn/en/services/google-workspace?hsLang=en)
- [Claude](https://agileops.vn/en/services/ai/claude?hsLang=en)
## Pricing
- [Atlassian](https://agileops.vn/calculator/atlassian-cloud?hsLang=en)
- [Google Workspace](https://agileops.vn/calculator/google-workspace?hsLang=en)
## Services
- [AI](https://agileops.vn/en/services/ai?hsLang=en)
- [Claude](https://agileops.vn/en/services/ai/claude?hsLang=en)
- [HubSpot](https://agileops.vn/en/services/hubspot-2?hsLang=en)
## Resources
- [Blog](https://resources.agileops.vn/en/blog?hsLang=en)
- [Guides](https://resources.agileops.vn?hsLang=en)
- [Customer stories](https://resources.agileops.vn/en/customers?hsLang=en)
## Company
- [About AgileOps](https://agileops.vn/en/life-at-agileops?hsLang=en)
- [Our experts](https://experts.agileops.vn?hsLang=en)
Floor 9, Flemington Tower,
182 Le Dai Hanh, Phu Tho, Ho Chi Minh City
028 22222722 - 028 22222522
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