Q: Can I cancel my Atlassian subscription at any time?

Yes. You can cancel your Atlassian subscription at any time. Your site expires 15 days after the subscription ends, and your data is deleted 60 days after cancellation and cannot be restored.

Q: I buy Atlassian products through another partner. Can I switch to AgileOps, and will it affect my Atlassian account?

Yes. You can switch partners. You always own your Atlassian account, and partners can only make payments on your behalf. Under no circumstances can a partner access your system without your permission.

Question 1

Who is AgileOps? Which Atlassian services do we provide?

Accepted Answer

AgileOps is an Official Partner of Atlassian, Salesforce, Anthropic, Google Cloud, and HubSpot. Our team of Agile and DevOps experts and software engineers holds IT certifications such as Atlassian Certified Expert, ITIL Expert, Scrum Master, and AWS.

As an Atlassian Platinum Partner and a Cloud Migration & Service Management Specialized Partner, AgileOps offers a wide range of solutions:

License sales, with valid invoices and foreign contractor tax support
ITSM and ESM implementation and configuration
Custom app development to expand Atlassian
On-premises to cloud data migration
Atlassian training programs

Question 2

What do you gain by buying Atlassian licenses from AgileOps rather than from Atlassian website?

Accepted Answer

Business contracts and invoicing
Support with 10% foreign contractor tax payment
Consult and technical help from Atlassian-certified experts with deep experience serving global names like Canon, BMC, Roblox, and SurveyMonkey

When you buy Jira, Jira Service Management (Service Collection), and Confluence through AgileOps, you also receive value-added service promotions based on your number of users.

Question 3

What types of invoices does AgileOps issue?

Accepted Answer

We provide valid financial invoices and handle foreign contractor tax filing & payment for Atlassian, in line with Vietnamese regulations.

Question 4

What happens to our Atlassian site if AgileOps stops doing business? Will we still have access to our site and our confidential data?

Accepted Answer

In any case, your Atlassian site stays yours. AgileOps has no access to your site unless you give permission.

Under Atlassian policy, partners can only view the plans you use, give quotes, and pay orders on your behalf. Partners do not own or manage any other information on your Atlassian site unless you ask and authorize it.

AgileOps is responsible for transferring this contract’s rights and obligations to a qualified Atlassian distributor in Vietnam and for keeping your software access active until the term ends.

Question 5

Can I cancel my Atlassian subscription at any time?

Accepted Answer

Yes. You can cancel your Atlassian subscription at any time.

Your site expires 15 days after the subscription ends, and your data is deleted 60 days after cancellation and cannot be restored.

Question 6

I buy Atlassian products through another partner. Can I switch to AgileOps, and will it affect my Atlassian account?

Accepted Answer

Yes. You can switch partners. You always own your Atlassian account, and partners can only make payments on your behalf.

Under no circumstances can a partner access your system without your permission.

Question 7

What support and maintenance does AgileOps provide?

Accepted Answer

Maintenance and software updates follow Atlassian’s standard policy.

AgileOps connects you with Atlassian’s technical team as soon as possible.

	Basic SupportFor teams skilled in Jira, Confluence can contact Atlassian for support	Standard SupportTOP PICKFor teams over 25 users that need quick issue handling, backed by our Atlassian Certified Experts	Premium SupportPriority response and 24/7 handling of urgent technical issues, ideal for businesses with 200 or more users
Price	+0%	+5%	+10%
Financial invoice	Included	Included	Included
Free FCT handling	Included	Included	Included
SLA commitment	Atlassian Support	Monday - Friday	Monday - Saturday
Payment terms	Pay on delivery	Net 15 days	Net 30 days

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