Atlassian Gold Solution Partner in Vietnam

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Atlassian Gold Solution Partner in Vietnam

As the official representative of Atlassian in Vietnam, we deliver professional consultations, products, services, and efficient solutions from Atlassian.

Our team holds a range of top-tier IT certifications:

Why choosing AgileOps for all your business purchases

Highly cost-effective, significant long-term savings

Purchase Jira, Confluence licenses at transparent and competitive prices with AgileOps, including VAT invoice and Foreign Contractor Tax.

Comprehensive services: renewal, upgrade, or new product purchase

Purchase Atlassian product licenses easily but struggle with their management? Our seasoned experts can help streamline your license management for greater efficiency.

No-cost expert consulting and fast technical support

Our top-tier Atlassian specialists are always on call 24/7 to address and quickly solve your problems. We also provide free, expertly crafted Vietnamese software guides.

Reliable assistance with hosting platform selection

Whether cloud or data center, we can help you thoroughly evaluate and choose the best storage solutions based on a detailed and insightful comparison of their benefits and drawbacks.

Highly cost-effective, significant long-term savings

Purchase Jira, Confluence licenses at transparent and competitive prices with AgileOps, including VAT invoice and Foreign Contractor Tax.

Comprehensive services: renewal, upgrade, or new product purchase

Purchase Atlassian product licenses easily but struggle with their management? Our seasoned experts can help streamline your license management for greater efficiency.

No-cost expert consulting and fast technical support

Our top-tier Atlassian specialists are always on call 24/7 to address and quickly solve your problems. We also provide free, expertly crafted Vietnamese software guides.

Reliable assistance with hosting platform selection

Whether cloud or data center, we can help you thoroughly evaluate and choose the best storage solutions based on a detailed and insightful comparison of their benefits and drawbacks.

Atlassian product suite

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JIRA SOFTWARE

Successful execution of complex software development

Manage project planning through stories, issues, and tasks.

Track progress effectively and accurately with dynamic Scrum and Kanban boards.

Evaluate project quality through various reports: sprint reports, burndown charts, created vs resolved issues, resolution time and release burndowns.

CONFLUENCE

Collaborative knowledge storage and sharing space

Create pages and documents clearly with multiple formats: text, images, videos, tables, code, etc.

Allows smooth editing, detailed commenting, task assignment, and easy sends automatic notifications to all relevant teams.

Seamlessly integrate with multiple essential tools including Jira Software, Slack, and Google Drive.

JIRA SERVICE MANAGEMENT

Quick and immediate response to service inquiries

Capture support needs from staff, clients, and partners, alerting involved parties automatically.

Implement a knowledge base with guides, FAQs, and solution articles.

Construct an extensive ITSM system.

OUTSTANDING SERVICE PROVISION

AgileOps can cater to your diverse needs

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AgileOps - Tư vấn & thiết kế giải pháp ITSM phù hợp

Consulting & customizing ITSM innovative solutions

Having designed and developed ITSM solutions tailored to each business requirement, we are confidently with our end-to-end service ensuring smooth implementation of ITSM in business management.

AgileOps - Triển khai hiệu quả bộ công cụ và dịch vụ ITSM & ESM

Effective implementation of ITSM & ESM tools

Our team of expert professionals delivers comprehensive ITSM services starting from custom workflow adjustments, setting service levels, process automation, to integrating with other advanced IT tools.

Seamless system integration

We aid in developing and constructing bespoke integration solutions that seamlessly combine Atlassian ecosystem products with your current systems and software, fully automated.

AgileOps - Chuyển đổi dữ liệu giữa các nền tảng lưu trữ

Data transition across platforms

Merge and maintain Jira/Confluence sites across servers, cloud, or data centers without stress. AgileOps ensures a smooth transition process, safeguarding important data and reducing downtime.

AgileOps - Triển Khai Atlassian Data Center

Atlassian Data Center Deployment

We offer solutions for deploying Atlassian Data Center infrastructure on Kubernetes clusters across major cloud platforms like AWS, Azure, Google Cloud, or on-premise platforms such as Redhat or OpenShift.

Consulting & customizing ITSM innovative solutions

Having designed and developed ITSM solutions tailored to each business requirement, we are confidently with our end-to-end service ensuring smooth implementation of ITSM in business management.

Effective implementation of ITSM & ESM tools

Seamless system integration

We aid in developing and constructing bespoke integration solutions that seamlessly combine Atlassian ecosystem products with your current systems and software, fully automated.

Data transition across platforms

Merge and maintain Jira/Confluence sites across servers, cloud, or data centers without stress. AgileOps ensures a smooth transition process, safeguarding important data and reducing downtime.

Atlassian Data Center Deployment

Clients verifying our quality

Global customers

Local customers

FAQ

Frequently Asked Questions

Jira and Jira Service Management, which product should I choose?

Jira (formerly known as Jira Software) is specifically built for software development teams, integrating tools with the most essential features and functions needed for software development.

Jira Service Management is built for IT and service teams, providing a comprehensive solution for incident, problem, and change management.

Learn more about the differences between Jira products.

The difference between the Standard and Premium service packages?

Both the Standard and Premium packages have similar features, with the Premium package standing out with additional features such as Sandbox, Release Tracks, IP Allowlisting, 99.9% Uptime SLA, and Unlimited Storage, along with prominent features integrated into the products:

Jira: Advanced Roadmaps

Jira Service Management: Advanced Alert Integrations, and other ITSM features: Assets and Assets Discovery, Incident Management, Services Management
Confluence: Inspect Permissions, Team Calendars, Automation

Learn more about the different features included in each package.

What is the difference in user engagement when purchasing products monthly versus annually?

The difference in user subscriptions when purchasing products monthly versus annually is summarized below:

Monthly Plan

Customers pay for the number of users using the product each month.
Customers can change the number of users at any time.
Customers can cancel their subscription at any time and will not be charged for the following month.

Annual Plan

Customers pay for the user tier that best fits their number of users.
Customers can upgrade their user tier at any time, but can only downgrade at the end of their subscription period.
Customers can cancel their subscription at any time but will not receive a refund for the remaining months.

Learn more about the difference between Annual and Monthly Subscription Plans

Introduction to users in Jira and how users are billed on your invoice?

Users can log in to one of your Jira websites and appear in User Management. You can add and remove Users.

For monthly subscriptions, we will bill you in the following month based on the number of your Jira Software users.

For annual subscriptions, we will bill you for the most appropriate tier based on your actual number of users. Annual subscriptions may offer better value depending on the number of users purchased.

Benefits of purchasing Atlassian licenses from partners like AgileOps compared to buying directly from the Atlassian website?

Economic contracts and invoicing.

Support for foreign contractor tax 10%.

Consultation and technical support from Atlassian-certified experts. They are experienced professionals who have worked with world-renowned clients such as Canon, BMC, Roblox, SurveyMoney.

Exclusively at AgileOps, when customers purchase subscription packages for Jira Service Management, Jira Software, Jira Work Management, and Confluence; depending on the number of users, they will receive complimentary value-added service packages.

AgileOps provides what types of tax invoices?

AgileOps issues legitimate financial invoices for customers and fulfills all obligations to declare and submit foreign contractor tax to Atlassian in accordance with Vietnamese law.

The customer's Atlassian page will be like if AgileOps ceases operations? Will we still have access to the Atlassian page as well as our confidential information and data?

In any case, the Atlassian page remains the property of the customer. AgileOps has no right to access the customer's Atlassian page unless granted permission.

According to Atlassian's policy, partners are only authorized to view the service packages in use, quote, and process orders for customers (on behalf of) and do not own or manage any other information from the customer's Atlassian page unless requested and authorized.

AgileOps is responsible for transferring the rights/obligations of this Contract to the Qualified Atlassian Distributor in Vietnam and performing the tasks to maintain the Software usage rights for the remaining term for the Customer.

Can I cancel my Atlassian account at any time?

Yes. You can cancel your Atlassian account at any time.

Your website will expire 15 days after the end of the subscription, and the data will be deleted 60 days after cancellation with no possibility of recovery.

I am purchasing Atlassian products through another partner. Can I switch to AgileOps? Will this affect my Atlassian account?

Yes. You can switch to another partner. Atlassian accounts always belong to the customer, and the partner company is only authorized to make payments on behalf of the customer. Under no circumstances is the partner company allowed to access the customer's system without the customer's permission.

What are the warranty/maintenance and technical support policies of AgileOps?

Software maintenance and updates will follow the general policy of Atlassian. AgileOps supports customers to contact Atlassian's technical department as soon as possible.