IT Service Management (ITSM) governs how IT teams provide end-to-end delivery of IT services to customers and employees. A well-considered ITSM practice enables IT teams to operate as a service-based model to align with business needs on an ongoing basis and identify areas for growth.
Streamline and modernize your IT service management with Atlassian's robust ITSM tools stack including Jira Service Management, Confluence, Opsgenie, Bitbucket, and more.
Service Request Management
Unify work management across teams using a single platform, enabling your employees and customers to swiftly access the support they need.
- Service Desks
- Request queues
- Self-service knowledge base
- Service Level Agreements (SLAs)
- Reports and Metrics
Unite your development and IT operations teams to respond, resolve, and constantly improve from incidents with speed.
- Alerting and on-call management
- Major incident excalation
- Awareness and communication
- Reporting and analytics
Assessment & Discovery
We’ll conduct thorough research to understand your needs, expectations, and pain points to identify the features and functionality that enhance your overall experience.
Solution Design & Consulting
We’ll design and develop a customized ITSM solution that aligns with your specific business requirements. Our comprehensive consulting services will ensure a seamless transition to the new ITSM solution.
Implementation & Configuration
The selected ITSM and ESM toolset will be configured to meet your needs and requirements. This includes setting up workflows, defining service levels, configuring automation, and integrating with other tools.
Training & Support
We are committed to validating the efficiency of the solution. Following thorough testing, we will equip your IT staff with comprehensive training and ongoing support, enabling them to leverage the solution effectively.
There’s no one-size-fits-all solution. We will work with you to create the best solution for your organization.
- 2Implement and migrate
- 5Managed services
We'll start with a discovery workshop with key stakeholders, carefully delving into your current ITSM setup, requirements, and expectations to assess your organization's readiness for transformation.
Based on these insights, we'll align our implementation roadmap, presenting you with a comprehensive blueprint with trustworthy recommendations on whether to replace, renew, enhance, rebuild, or sunset existing applications.
Successfully fully implement all ITSM practices utilizing Atlassian ecosystem
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